30 days to return your products:
If you wish to return all or part of your order (excluding gift cards), you have 30 days from the date of receipt to do so.
The item(s) you wish to return, or exchange must have been purchased on the Elementbrand.com website and delivered.
To be eligible for a refund, the item(s) must be returned in its original packaging along with all instructions for use, accessories and its original barcodes and labels. In the case of an item that is damaged, worn or returned without its original packaging, Element reserves the right to refuse the return of the order.
If you receive a faulty or wrong item, please contact our customer service team and follow the instructions we will give you, otherwise we will not be responsible for the return costs.
We do not offer online exchanges; however, we do accept returns.
Please return the goods in its original packaging for a refund and place a new order.
START A RETURN:
ONLY FOR MY ELEMENT MEMBERS .
VALID FOR NON-REGISTERED CUSTOMERS
Currently we are unable to offer exchanges on-line. We ask that you return the original merchandise in its original packaging for a refund and place a new order.
For more information, please refer to the General Conditions of Sale.